10% off all 12-packs      •       Free shipping on orders of $75+      •  

Frequently Asked Questions

For order specific questions, or anything else not addressed here, drop us a line

Shipping and Handling Information

All orders containing frozen product are protected with dry ice and shipped to arrive within 1-2 days. All products should be fully frozen upon arrival.

Orders are only shipped on Monday and Tuesday to ensure items are not in transit over the weekend. Most orders placed by 12pm on Tuesday should arrive by the end of the week.

Prime Shrimp merchandise and other non-perishable products ship free and separate from any frozen product. The cost of these items does not count towards shipping discount threshold of frozen products.

Unpacking and Enjoying

When you shipment arrives, move your shrimp from the shipping box to a freezer as soon as you can. If any part of your order appears to have thawed during transit, please dispose of the product and contact us for a refund or replacement.

Handle any remaining dry ice with care and leave to dissipate outside or in another well-ventilated area away from kids and pets.

Now what? Check out our Recipe Book for simple meal ideas.

Keep Frozen
Keep Frozen

Now Available In Stores!

How Subscriptions Work

Subscriptions are available on all 12-pack bundles and automatically renewed according to your selected delivery interval. Your credit card will be automatically charged and a delivery will be dispatched without the need to place an additional manual order.